FAQ

COS is the world’s first online cultural heritage marketplace dedicated to helping local cultural heritage tour + activity operators and cultural institutions showcase their local experiences to cultural travelers seeking authentic, local cultural immersive experiences throughout the U.S. and international destinations. 

Research shows that cultural travelers select destinations to visit based on the availability of cultural heritage experiences. Oftentimes, small tour + activity operators that provide those rich, authentic local cultural experiences are little known or unknown by travelers. By adopting #ICARE4CULTURE, we hope travelers will become intentional about seeking out and patronizing small tourism businesses and cultural institutions in off the beaten path rural and urban neighborhoods. By supporting the #ICARE4CULTURE movement, you help us level the playing field for these small tourism businesses to survive and thrive.

Once the CDC and global tourism authorities provide new standards and guidelines for resuming business, we will require that every tour + activity operator featured on this platform participates in a COVID-19 safety measures for tour operators online training to ensure they are educated about the necessary safety requirements to protect staff and travelers.

We anticipate, but can not guarantee, that tour + activity operators will offer small private group tours.

Gift cards purchased through COS must be used within a 24-month period.

This is a very challenging time for many tour + activity operators. Some companies may be forced to close temporarily or permanently. We cannot guarantee refunds of gift cards. We strongly recommend for customers to carefully review cancellation policies and terms and conditions prior to purchasing gift cards. 

We are happy to add your cultural heritage tours, activities, events or cultural institutions. Please complete the form on the Supplier’s page for each experience you would like to list on COS.

Yes, we offer advertising opportunities for DMOs, Tourism Boards and travel & tourism related companies. Please email us at contactus@cultureonshore.com for our advertising kit.